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Terms and Conditions

Business Information

Gilbert Massara Publishing is a trading division of Gilbert Massara MBAR.
Merlin Massara Publishing, Wizard Publishing and Merlin Books and Resources are book publishing imprints and sales departments of Gilbert Massara Publishing.

Gilbert Massara Publishing and Gilbert Massara MBAR, are trading styles of Gilbert Louis Massara.
Business address: 1 Wellfield Way,.Kirby Cross, Frinton-on-Sea, Essex, CO13 0PH, UK.

Gilbert Massara Publishing and our trading imprints and departments are fully dedicated to your total satisfaction with our services. If you have any suggestions or comments to help us, please email us using the link on the store pages or contact us at the address below.

Gilbert Massara Publishing
1 Wellfield Way
Kirby Cross
Frinton-on-Sea
Essex
CO13 0PH
United Kingdom

Phone: +44 (0)1255 677891
Email: gmassara@gmpub.co.uk

Making a Purchase

Making a purchase is simple. Just browse our site, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments through the PayPal system, accepting: Visa, MasterCard, PayPal and JCB. Wherever you are shopping from, just place your order in UK pounds and your credit card company will convert the transaction to your own card currency.

We do not charge for any item until it is ready to ship and backordered items are not charged until they are shipped. You may send your credit card information through the ‘shopping basket’ system or if required, via phone, fax, e-mail or normal mail.

When you get an e-mail confirmation of your order from us, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will then indicate acceptance of your order and hence that a contract between us exists, when we e-mail or send you a sales invoice. We have included this term for protection in the case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security

Credit card processing is carried out on our behalf by WorldPay, a world leader in card processing. They use very strong security when processing your payments. All your personal and credit card details are only used for the duration of the transaction.

Shipping, Handling and Delivery

We normally despatch by Royal Mail or appropriate Courier Service. Postal charges are made at the current Post Office (by weight or service) cost price to us. Courier charges are at the appropriate carrier's (by weight or service) cost price to us. Special delivery services can be arranged by prior contact with us. Our aim is to ship within 24 hours of receiving your order.

Back Orders

If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from within the UK or the European Union (other than Zero rated items) currently 20% VAT is added. For all other regions, orders are VAT free.

Guarantee

We want to guarantee your satisfaction. If you believe that the purchased goods are not of a satisfactory quality or condition you may, within 30 days of delivery, notify us (in writing or by e-mail), stating the reason for the dissatisfaction. If we authorise return of the goods and they are returned to us in their original condition at your expense, we will replace them or refund the price of the books, publications or goods.

Privacy Policy

Gilbert Massara Publishing does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Remittance Terms

Payment with order or on invoice unless account terms have been agreed. In that case the individual account terms will apply.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.
We ask you to contact us first to discuss the reason for return, possible alternatives and, where applicable to arrange a returns number and shipping as appropriate at:

Gilbert Massara Publishing
1 Wellfield Way
Kirby Cross
Frinton-on-Sea
Essex
CO13 0PH
United Kingdom

Phone: +44 (0)1255 677891
Email: gmassara@gmpub.co.uk

Updated::21st September 2017